Conflict Management
16 June 2026 | Online via Zoom, 8:00AM to 12:00PM | Php1,100.00
This workshop equips participants with the knowledge and tools to handle workplace conflicts constructively — focusing on understanding conflict origins, communicating effectively, and mediating disputes with empathy. Through scenario-based role-plays and step-by-step conflict resolution frameworks, attendees practice resolving different types of conflicts. The training aims to build a more harmonious workplace, reduce friction, and foster mutual respect among team members.
Training Objectives:
At the end of this training, participants are expected to:
Understand conflict resolution frameworks, including conflict types, root-cause analysis, and resolution models.
Use these frameworks in case studies, conflict-scenario role-plays, and mediation simulations.
Create a conflict-management action plan outlining strategies for handling recurring disputes in their workplace.
Target Participants: Personnel with Subordinates or Those that Manage Teams
Topics:
Understanding Workplace Conflict – Explores conflict types, sources, and consequences.
Communication and Emotional Triggers – Identifies internal and external causes of escalation.
Resolution Tools and Mediation Techniques – Introduces practical models like CARE, LEAP, and active listening.
Conflict Case Simulations – Participants resolve realistic workplace conflict situations in groups.
Conflict Resolution Action Plan – Participants identify two conflicts they can address thoughtfully using new skills.
Inclusions:
e-Certificates | Digital Handouts
Recommended to be taken with a series of complementary programs that includes:
Power Skills: Work Attitude and Values Enhancement
Assertive Communication
Emotional Intelligence in the Workplace
Critical Thinking, Problem Solving, and Decision-making Skills